Overview At Giving Oil (www.givingoil.com), we strive to ensure your complete satisfaction with our products. However, we understand that sometimes issues may arise. Please review our Refund and Returns Policy below for further information:
Return Policy
Return Window: Our return policy extends for 15 days from the delivery date. If more than 15 days have elapsed, we regret that we cannot offer you a refund or an exchange.
Eligibility for Returns:
Please note that opened products or items purchased on sale are non-returnable. To qualify for a return, the item must remain unused, in the exact condition as received, and enclosed in its original, unopened packaging with all seals intact.
Required Documentation: To process your return, we kindly request that you provide a receipt, proof of purchase, or the online order number associated with the item in question.
Return Process
Contact Us First: Before initiating a return, you must contact our customer service team to coordinate the return process.
Confirm Eligibility: Our team will verify that your return request meets the following conditions:
The request is within the 15-day return window from the delivery date.
The item is unused and remains in its original condition, with unopened packaging and unbroken seals.
Return Shipping: Once approved, you will receive instructions for shipping the item back to us. Please note:
Return shipping costs are the responsibility of the customer.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 3 days of receiving the item.
We may request photographic evidence of the damage or defect.
Once verified, we will arrange a replacement for the damaged product.
Giving Oil will cover the shipping costs for the replacement of defective or damaged products.
Exchange Policy
If you would like to exchange an item for another of equal value, we are happy to assist you.
The customer must cover both the return shipping cost for the original product and the shipping cost for the replacement item.
To initiate an exchange, please contact us first so we can coordinate the process accordingly.
Order Cancellations
To cancel an order, please contact us as soon as possible, preferably via WhatsApp, for a faster response.
If we have not yet generated the shipping label, we can cancel the order without any issues. However, if the label has already been created, the customer will need to cover the cost of the shipping fee even if the package has not yet been dispatched. We recommend making the cancellation request within 24 hours to ensure timely processing.
If the order has already been shipped, the customer must return the package to us before a refund can be processed.
Refund Processing
Refund Confirmation: Once your refund has been approved, you will receive a confirmation via email or WhatsApp to keep you informed of the process.
Processing Time: Refunds may take up to 30 business days, depending on your payment provider.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Alternatively, if preferred, we can issue a store credit coupon of the same value.
If you haven’t received your refund within 30 business days, please:
Check your bank account again.
Contact your credit card company, as processing times may vary.
Reach out to your bank, as they may have additional processing time.
If you’ve done all of this and still haven’t received your refund, please contact us:
We are here to assist you with any inquiries or concerns regarding the return process. Your satisfaction is of utmost importance to us, and we are committed to making your shopping experience as seamless as possible.
